The Modern Apprenticeship in Customer Service at SCQF level 5 allows candidates to demonstrate competence in job-related skills in their particular area of work and expertise. This qualification covers communicating in a customer service environment and delivering customer service within best practice guidelines.
The Modern Apprenticeship award is offered by the SQA and has been designed in partnership and is jointly awarded with the Skills CFA Sector Skills Council to ensure relevance to the sector.
Those undertaking this award will gain an internationally recognised qualification which guarantees that they have the skills, knowledge and abilities required to carry out their role successfully. Employers will also benefit from their employees being proficient in their job role.
As someone already employed within the customer service sector, the apprentice will gain an internationally recognised qualification which guarantees they have the skills, knowledge and abilities required to carry out their role successfully.
The apprentice will undertake two mandatory units:
The apprentice will also be required to complete five optional units which may include the following*:
*Alternative optional units may be offered to reflect the bespoke nature of each apprentice’s job role.
To gain the full Modern Apprenticeship award, the apprentice is required to achieve the following Core Skills at SCQF level 4:
On completion the apprentice could progress to:
This qualification is suitable for:
Potential candidates should be in a job where they are carrying out relevant tasks and responsibilities which allow them to gather the required evidence in the workplace.
No prior qualifications or knowledge are required to undertake this qualification.
At New College Lanarkshire we are here to help sustain and strengthen your business. Our curriculum is regularly assessed to ensure that your apprentices are getting the training relevant to their work and practise high industry standards.
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