Modern Apprenticeship in Digital Applications Support

The Modern Apprenticeship (MA) in Digital Applications Support comprises two parts - a work-based qualification and a college-based programme designed to suit the needs of the individual business. The work-based qualification is carried out in the workplace with candidates providing evidence to prove their competence in their work related tasks. The evidence of this is gathered and assessed using an online portfolio system. The college-based programme uses both industry and educational qualifications to create a bespoke course which meets both the business needs of the employer and provides a clear progression route for the apprentice.
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Course Information


01 What the student receives

The apprentice works towards the Diploma in DigitalApplication Support (SCQF Level 6) in recognition of the work-based element of the MA qualification.
In addition, each apprentice will work towards proficiency in the use of IT applications. This may be PC Passport, Microsoft Office Specialist or another suitable qualification. The apprentice will also be working towards a qualification
related to the specific business area of the employer.

02 What’s covered

The Diploma at SCQF level 6 is a broad qualification allowing scope for specialising in structured data processing, web or multimedia applications, or helpdesk application support. It covers areas such as developing personal and team effectiveness, Microsoft Office Specialist (options include Word, Excel, PowerPoint, Access, and Outlook); health and safety in IT and telecoms; understanding the
potential of IT; digital information management; digital communications; digital network environments; and optimising IT system performance.

03 Career Prospects on completion

On completion of the Modern Apprenticeship, candidates should be proficient in their use of IT, and have the skills able to achieve positions in areas such as:


• Office support
• IT application helpdesk and support
• Website development or publishing
• Database development
• Digital marketing\


Candidates will also have a range of IT skills that not only will be useful in the workplace and daily life and, but will also provide the basis for further progression to National or Higher National Qualifications in a related subject area.

04 Entry Requirements

Applicants should be working in an office environment using
some of the Microsoft Office applications packages and be proficient in basic IT tasks and in the basic use of at least Word and Excel.

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To Apply 

Email us on: 

apprenticeships@nclan.ac.uk