College recognised for commitment to excellence


The College has received the EFQM Committed to Excellence two-star status, which celebrates ongoing commitment to improvement of the organisation and is recognised throughout Europe.

The EFQM provides a systematic and structured approach to self-evaluation and identification of strengths and areas for improvement. Successful use of the model can contribute to improved overall performance of an organisation.

Following the EFQM model alongside the Scottish Funding Council’s ‘How Good is Our College’ framework, the College has been working on key areas including student funding, admissions and learner feedback.

Ian McCallum, Quality Manager at New College Lanarkshire, said: “We use the EFQM model for self-evaluation and operational planning to work towards improving our overall performance.

“The feedback we have received from Quality Scotland on the three main areas we have been working on has been very positive and the impact of these projects has contributed to improved performance, including a 10 per cent improvement in learner satisfaction levels in relation to funding issues.

“This year we also improved the way in which teams carry out their self-evaluation, looking holistically at the organisation and creating an action plan which spanned across all areas.

“As we continue towards three-star status we will be working with teams across the College to ensure we are consistently improving and working towards our shared goal.”

Claire Ford, Chief Executive of Quality Scotland, said: “Achieving Committed Excellence, the first level of global accreditation using the EFQM Excellence Model, is a clear demonstration of an organisation’s drive and desire to achieve sustainable business excellence. Congratulations again from myself and the Quality Scotland team.”

New College Lanarkshire previously achieved one-star status in May 2017 and with continued improvement should achieve three-star status by 2020.

For more information about the EFQM model, please visit:

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