New College Lanarkshire is committed to providing support to enable you to have a positive and successful learner journey. We have an inclusive ethos and a strong commitment to improving all our learners’ lives and your own lifelong prospects. We have a range of support across the college to help with this. Our support teams are committed to ensuring effective and proactive identification of any additional learning needs that you may have. We provide high quality Educational Learning Support, Study Skills and Adult Literacy & Numeracy Support, as well as guidance and counselling if needed. We work in partnership with a variety of external bodies to enhance the support we have available.
The College works with Classroom Support Workers to support you, if required. We use a range of Assistive Technology, such as digital recorders, video recorders, laptops etc. and we support day-to-day needs, where possible.
We work with admissions, guidance & welfare and teaching staff to provide support at the point of need whether at pre-entry stage or once you are on your chosen course.
We have a range of policies and procedures to ensure decisions made are fair to you.
Click here for a range of policies that may impact on your learner journey.
New College Lanarkshire has an Appeals Policy and Procedure to allow you to have any decision, which you consider unfair, reviewed. We are committed to providing opportunities for learning in a caring and supportive environment which respects the individual. You can request the review of a decision which has been made at any time during your programme.
If you are appealing an internal assessment or other academic decision, you should speak to your lecturer or to the Curriculum & Quality Leader in the first instance. This allows you to discuss decisions informally first, which may help you to resolve things more easily. For decisions under Learner Behaviour, or if your initial concern has not been resolved, you can access the Appeals Policy and Procedure here.
If you are appealing a decision related to your funding, you should speak to Student Funding staff, as appeals about student support funds and requests for fee refunds are dealt with separately
New College Lanarkshire (NCL) welcomes feedback to help us to improve our services. We take this seriously, working to make improvements to our services, as well as helping us to resolve any particular problems experienced by an individual. Complaints are taken seriously and are investigated promptly. We ask that you try to resolve the issue in the first instance within the relevant faculty or support area. We believe that most issues can be effectively handled locally, in a spirit of conciliation. The Complaints Handling Procedure (CHP) Guide for Students has been produced and is available to learners on the College intranet and website. The CHP aims to be simple, clear and fair to all parties involved.
NB At all stages of the complaints process, the College will adhere to this Complaints Handling Policy, and will operate within the framework of the Freedom of Information (Scotland) Act 2002 and the Data Protection Act 1998.
The College provides all students with access to first aid facilities at all campuses with numerous first aid staff throughout each campus. Dedicated first aid rooms are available at Coatbridge, Cumbernauld, Kirkintilloch and Motherwell campuses. Defibrillator units are also available at each campus.
We expect all learners to attend all timetabled sessions where at all possible. This supports your progress through any programme or unit, and ensures that you do not miss key information.
Bursary and EMA funding now require 100% attendance for any funding period. You are allowed a small number of self-authorised absences that do not count against the full attendance requirements. You must use the college processes to authorise any non-attendance. If you do have a particular issue and need to be absent, make sure you contact your lecturers, too, so you do not miss vital information.
Click here for more information on what to do if absent.
The College has arrangements in place within each campus to deal with emergencies and emergency evacuation of each building. Trained staff within each campus and building are available to perform the role of Evacuation Control Officers and Evacuation Wardens to check, direct and assist all persons to vacate the buildings.
Each building is equipped with adequate fire-fighting and smoke or heat detection equipment, electronic warning sirens and appropriate evacuation signage and information.
Emergency Evacuation chairs are positioned in the stairwells and most have communication alert systems at the Refuge areas within the stairwells to inform of specific locations to the alarm panel. Fire lifts and Refuge rooms are available in specific campuses.
Fire action notices placed throughout each building show or inform of the Assembly Points(s) for the building/campus which must be used by all persons as indicated.
Personal Emergency Escape Plans (PEEPs)
Can be prepared for anyone who requires assistance to evacuate the building in an emergency. Individuals requiring the preparation of such plan(s) have the responsibility to inform the college as soon as possible after acceptance to their course of study. PEEPs will be prepared by relevant staff within the respective faculty of study at each campus.
Where to access…
Induction health and safety and emergency evacuation procedures will be provided to all students at the commencement of their course of study.
Fire lifts - Coatbridge Campus – South Building
Refuge rooms – Motherwell Campus – Main Building - located on each of floors 1-4 - Door signs affixed.
Car Parks are located at all of our main campuses. Parking for both Staff and Learners is on a first come first served basis.
Where to access...
When car parks are full we ask that all staff and learners consider the needs of NCL's neighbours, if choosing to park in the vicinity of the college. We also ask that learners who do not require an accessible space please leave them free for those with Blue Badges.
Malpractice refers to any act or practice which is in breach of awarding body requirements and/or which negatively affects the process of assessment or creates a difficulty for anyone involved in administering or assessing a qualification.
Any form of academic malpractice, maladministration or dishonesty is not acceptable and may have serious consequences for any individual found to have intentionally participated in such activities for personal gain or for the gain of other individuals.
We would ask that you make sure that you understand what is required in any assessment situation, as well as what is not allowed.
Examples of malpractice include:
We hope you enjoy your time here at New College Lanarkshire. Your success this year will depend on good study habits and discipline in handing in assessments on time. Procedures for extensions to deadlines will be explained to you by your course team as part of your welcome.
Please try to get course books or other required materials in good time for the start of your course. These will enable you to be prepared for the demands made of you. Remember to bring and wear any PPE that is required for your programme – your course team will explain what you need. This is essential to promote good health and safety habits, as well as ensuring you are equipped for the world of work.
If you have any problems during the coming months please remember that individual lecturers are available to help with coursework. We also have guidance and counselling staff available in the college if you need assistance. Our Educational Learning Support team can help support development of your study skills – make contact with them as soon as possible.
You will be issued with a college card that shows you are a student. Please carry that with you at all times in college. Present it to staff when you are asked. This card also has your student ID number. This is needed for access to ICT and Library services. Please do not share your ID details or your password with any other student. If they access unsuitable websites or use the information in an inappropriate way, you could end up with problems, such as being banned from using ICT systems etc.
Respect for others
We would encourage respectful behaviour at all times to staff and other learners in college premises. This extends to phone calls, emails, as well as any face-to-face communication. The College is committed to providing opportunities for learning in a caring and supportive environment which respects the individual. We expect, therefore, that your behaviour will at all times be consistent with the purpose of the College and that learners will respect other people and property.
Use of mobile phones
These can be very useful in emergency situations, or to use in a directed way in a classroom activity. However, they can also be a real nuisance, especially if you spend more time looking at social media, texts etc instead of engaging with staff and other learners in a learning activity. We would ask that you only use your phones in a college or placement setting when you are directed to do so by staff. Otherwise, wait until you have a break – it won’t be long!
Use of social media
Again useful for certain learning activities. However, please be aware that you should not engage in any online activity that might bring the College into disrepute. This can include using NCL’s name and/or logo to provide status to any comments you may choose to make online. You should also not use the Internet, and in particular social media sites, to attack or abuse learners, staff, or any other partners. The college takes a dim view of such actions. We would ask that you are respectful at all times online or in person. This helps us to create a positive learning community.
Use of ICT
You are asked to agree to the college’s ICT policy when you access the network. Please read it online and make sure you understand what is required. It is important to note that you should not take any unauthorised, deliberate action which damages or disrupts a computing system, alters its normal performance, or causes it to malfunction, regardless of system location or time duration. We want to protect the online environment too
New College Lanarkshire hopes that all learners behave in a positive manner, which does not harm the learning of themselves and others, and contributes to an encouraging environment. We ask you to read the Code of Conduct, so you know what is expected of you.
You are in a professional learning environment, and we ask that you dress and act in a manner that fits with our college setting. If you do act in a manner that we feel is not suitable for a learning environment, you would be taken through the Learner Behaviour Procedure.
You will also find this on Moodle and the Student Welcome.