If you have any questions, our Student Funding team can be reached via email from 8.30am - 4.30pm, Monday - Friday. They will aim to reply to your query within 24 hours although evening and weekend queries will be replied to when the team return to work.
Your funding payment will not be affected, and all payments will continue to follow the payment schedule which can be accessed via you’re MyDay account. All Bursary Maintenance, EMA and Discretionary Fund payments will be paid as normal.
Unfortunately, you have not received your payment as scheduled due to a restriction on your account as we are still awaiting income documents from your benefactors.
In light of the current circumstances, we will remove this restriction in order for you to receive your payment during this time.
Please ensure that you get these documents to us as soon as possible. You can do this via the document upload service on your online account.
The payment will go into your account on 14th April 2020.
If you have any further enquiries, please contact SAAS via their website: www.saas.gov.uk
Emergency funds are now available to help students facing hardship as a result of the Covid19 outbreak. These funds are available to both Further and Higher Education students.
To apply for this fund, please e-mail Student.email@example.com
In line with direction from Scottish Funding Council, NCL has removed all travel expenses that we pay direct to our FE students.
All Bursary Maintenance, EMA and Discretionary Payments will be paid as normal.
In line with Scottish Funding Council guidelines, NCL has suspended payments for Childcare.
If your nursery is closed and there is a requirement for you to pay a reduced level of fees, we require evidence detailing the weekly charges and who these charges are for.
We will continue to make childcare payments if your child/ren is still attending nursery and meets the Government critera for being able to do so.
More information from the Scottish Funding Council can be found here.
Students should send all evidence of fees to firstname.lastname@example.org
If your financial circumstances have changed due to COVID-19, the College may be able to offer you support with a small grant from our Discretionary Fund, which you do not have to pay back.
You will be eligible to apply for this if you are currently in receipt of funding from SAAS or NCL. You can apply for this grant on a 2 weekly basis.
Unfortunately we are unable to offer help to anyone who is in receipt of State Benefits.
Please send an initial email to email@example.com and a member of the team will reply Monday to Friday 8.30am - 4 30pm.
If we do not already hold your bank account details, you will be asked to provide these.
The College will work to reschedule all learning outcomes for you to complete your course. Should this not be possible, further information will be updated.
Every effort will be made to provide alternative methods of teaching and learner support to enable full completion of courses.
All cancelled courses will be refunded as per the College's refunds policy.
Our Student Funding team is still available to give you advice and support. Please contact them by emailing
firstname.lastname@example.org and they will aim to get back to you within 24 hours.