Complaints, Feedback & Suggestions

New College Lanarkshire is committed to providing high-quality customer services. We value your feedback and use this information to help us improve our services.

We recognise that occasionally things do go wrong and that you may be dissatisfied with our services. When this happens, the sections below are designed to help you. 

Here to listen

We're committed to finding new ways of doing things. To do this, we provide a number of ways for you to submit your complaints, feedback and suggestions.

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Complaints, Feedback & Suggestions

Freedom of Information

The Freedom of Information (Scotland) Act 2002 (FOISA) provides individuals with a right of access to all recorded information held by New College Lanarkshire. Anyone can use the right, and information can only be withheld where FOISA expressly permits it. 

Read our guide to Freedom of Information here

Data Protection

To enable the College to manage complaints effectively, it is necessary to process personal information. For details on how your personal information may be used if you make a complaint, please read our Complaints Privacy Notice.