Student Support Hub

Choose your local campus below and complete the request form.

Request form links:

• Motherwell Campus
• Cumbernauld
• Coatbridge

You can also get in touch with us by emailing studentadviser@nclan.ac.uk 

When contacting us, please ensure you include:

• Full name
• Student Number
• Course you are studying.
• Please include a brief outline of the reason for your request.

Have you been absent from College? Need to update your attendance?

Remember, you can only update your attendance for the previous 14 days.

• Click to submit a self-certificate
• Click here to submit an exceptional Absence

If you were under the age of 16 when you started your course you will be unable to update your attendance, please contact your Academic Leader.

You should update your absence with a self-cert using the below link.

Link [insert here].

You can self-certify your absence for up to 5 days per semester. The earlier you do this, the earlier your lecturer will know that you are absent and won’t ask us to contact you.

Please contact us right away if you are going to be absent or late for class.

• Direct Dial: 01698 232549
• Email: studentretentionteam@nclan.ac.uk

If you were under the age of 16 when you started your course you will be unable to update your attendance, please contact your Academic Leader.

If you are 16 or over you must complete an exceptional absence form here

This will be submitted to the appropriate staff who will review it and process it if appropriate. You will be informed of progress of the request by email.

It is important that you complete the online self-authorisation of absence as soon as possible.

Self-authorised absences count towards your record of attendance and it is important that you know that your funding or your place may be withdrawn if your absences are at an unacceptable level. Students are responsible for ensuring they have adhered to the College Learner Attendance Policy as this could have implications for both funding and course progress.

However, we recognise that sometimes individuals may have circumstances that require a day’s absence, such as short term illness or difficult family issue to deal with. That is why you are allowed up to a maximum of 5 days/instances self-authorisation for absence in each semester. This can be for any reason including sickness. Any unused days/instances cannot be carried over from 1st to 2nd semester. You do not need to record the reason for these 5 days.

In exceptional circumstances, absence for periods in excess of the 5 allowable days/ instances may be authorised by your Academic Leader. If you require an authorised absence beyond the allowable days/instances, you must contact your Academic Leader in advance or on the first day of the absence to ask for this to be authorised. Exceptional authorised absences normally cannot be issued for periods of sickness (unless it is part of a reasonable adjustment) – that is what the self-authorised/ certificated absences should be kept for! In cases of sick dependants, you should contact the Academic Leader immediately and one day may be authorised to allow arrangements to be put in place.

Please make the staff aware if you have a medical condition that may, from time to time, affect your attendance at College. This information will be taken into consideration when attendance is monitored. You need to advise your Academic Leader, lecturers or the Educational Learning Support Team to make them aware.

Please Note:

There is a limit to how many times you can be absent from college. If you are a full-time student this is no more than:

• 1st semester 5 self-authorised absences
• 2nd semester 5 self-authorised absences
• 5 weeks maximum absence allowed on medical grounds
• Part-time students have a pro-rata number of absences allowed.

You must email the lecturer and ask them to have your attendance mark amended.

• You must complete the online exceptional absence and select the Holiday Request option.
• If you were under the age of 16 when you started your course you will be unable to update your attendance, please contact your Academic Leader.

• You must complete the online exceptional absence form where you can upload an image of the hospital appointment letter.
• If you were under the age of 16 when you started your course you will be unable to update your attendance, please contact your Academic Leader.

• You must complete the online exceptional absence form where you can upload an image of the court appointment.
• If you were under the age of 16 when you started your course you will be unable to update your attendance, please contact your Academic Leader.

• You must complete a self-certificate online exceptional absence form where you can upload an image of the appointment letter.
• If you were under the age of 16 when you started your course you will be unable to update your attendance, please contact your Academic Leader.

• You must complete a self-certificate or the online exceptional absence form
• If you were under the age of 16 when you started your course you will be unable to update your attendance, please contact your Academic Leader.

• You must complete the online exceptional absence form where you can upload an image of the fit note.
• If you were under the age of 16 when you started your course you will be unable to update your attendance, please contact your Academic Leader.

• I need a learning agreement
• I have a query regarding my certificate
• I need a letter confirming I didn't pass a previous qualification for SAAS
• I need advice regarding a medical leave of absence
• Council tax forms
• If you're a student and live alone or share the rent with other students, you may be exempt from paying council tax.
• If you're a student, but are sharing with someone who is not a student, you may be eligible for council tax reduction.
• I need to change/update my name on my student record
• I need to change/update my address on my student record
• I need a council tax form completed (this can only be done once you have started your course)
• I need a season ticket/gym form completed to confirm that I am a student
• I need a letter for the Benefits Agency confirming that I have withdrawn from my course.
• I need a letter confirming that I am a student
• I need a reference
• I want to withdraw from my course - can you help?

Complete the below form and the team will be in touch regarding your request.

Form: General Contact Form

You can upload a new photograph here.

To request a name change please use the General Contact Form

You can update your address online or please use the General Contact Form

Email form to studentrecords@nclan.ac.uk and the Student Records Team will send you confirmation.

North Lanarkshire Council (NLC) residents’ details are uploaded to NLC if permission is given at time of enrolment.

Please use the General Contact Form and the Student Records team will send confirmation to relevant club.

Please use the General Contact Form

Please use the General Contact Form

Please email references@studentrecords.ac.uk

You should speak to your lecturer or AL before withdrawing from the course.

If you do not feel comfortable with this please contact your Student Retention Officer.

Please use the General Contact Form

Please use the General Contact Form

Please use the General Contact Form

To request a a copy of your Learning Agreement please use the General Contact Form